Misr Radiology
implements customer
appointment
Misr radiology’s focus on delivering the best healthcare services. With the new appointment solution from Qmatic, we finally can serve our patient on time with no waiting lines in our center.
MRC is a highly prestigious and advanced
Radiology center in Egypt providing round
the clock services for patients. Backed by a
team of highly qualified radiologists,
trained professionals and paramedical staff,
MRC offers a wide range of services for
the diagnosis & treatment of both vascular
and non-vascular procedures.
MRC has performed thousands of
advanced techniques including high-end
metabolic/functional MR techniques for
more than 300 patients per day.
The solution
A call center appointment solution
allows MRC to deliver service in a
relevant way and straight into the
patient’s palm. Patients are happier
with a serving process that is fair and
clear – and that even offers directions
and information. Management are
happier because the process are more
cost effective and they find that they
can serve more people with less
resource.
The situation and challenges
(1) Enhancing patient experience.
(2) Improving operational efficiency.
(3) Improving utilization of resources and
facilities.
(4) Retaining staff
(5) Enhance the scheduling process.
The Outcomes
After applying Qmatic calendar
appointment management, patients
are able to book an appointment
that suits them, which make them
feel valued and empowered.
The fully integrated appointment
system and Orchestra Journey
management handles the late
appointments, on time
appointments and walk in patients
seamlessly.
As the calendar is fully integrated
is fully integrated in the queuing
and self-service check-in system,
it is possible to deal with
scheduled appointments,
impromptu visits and late arrivals
conveniently and effectively using
the same system.
With the pre scheduled
appointments the necessary
resources are planned ahead.
The services to be done are known
prior to patients’ arrivals, which
increase number served patients.
Healthcare
REGION Egypt
GEOGRAPHY 2 branches in Egypt
THE CHALLENGES
-
Enhance the scheduling process.
-
Enhancing patient experience.
THE SOLUTION
-
Qmatic Orchestra platform to organize and regulate the flow of patients.
-
HL7 integration
-
Digital Signage
-
Appointment management
THE BENEFITS OBTAINED
-
Increased number of served patients by 12%
-
Removing waiting lines and avoiding chaotic patient waiting.
-
Utilization of available resources.
